A more constructive way through workplace conflict.
WorkMend helps people and organizations understand what is happening, address concerns with care, and improve the workplace conditions that allow problems to persist.
✳ WorkMend serves different client groups through separate mandates. We screen for conflicts and do not accept adverse mandates concerning the same matter.
Our approach
Less escalation. More understanding.
A useful response starts with understanding both the experience and the conditions around it. We bring care to the conversation and rigour to the analysis.
Agree on the purpose, who the work is for, what information is needed, and the limits of the engagement.
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Hear and examine
Consider policies, processes, and participant perspectives with attention to consent, privacy, accessibility, and context.
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Make sense of the evidence
Distinguish reported experiences, allegations, corroborated information, themes, and interpretation.
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Recommend practical next steps
Set out findings, limitations, and prioritized options that can be considered and acted on.
Areas of work
From policy to everyday practice.
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Understand workplace experience
Climate and lived-experience assessment, qualitative research, and systemic reviews grounded in transparent methods.
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Strengthen processes
Policy diagnostics, accommodation workflows, and complaint-system review with clear, prioritized recommendations.
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Build practical capability
Customized learning for leaders, supervisors, unions, and associations focused on respectful response and sound referral.
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Workplace experiences are shaped by individual interactions and the systems around them.
A research-informed perspective
About WorkMend
Research and practice, held together.
WorkMend is a founder-led workplace human rights consultancy informed by doctoral research into lived experiences of racial discrimination at a large publicly funded Canadian employer.
That research is paired with experience in employer-side and union-side advisory work, labour relations, grievance handling, and negotiations. The result is a perspective attentive to both the person raising a concern and the workplace systems that shape what happens next.
WorkMend focuses on consulting, research, education, and organizational process improvement. It does not provide legal advice or representation, assess individual legal claims, negotiate legal entitlements, or conduct regulated investigations.
When a concern needs legal advice, representation, or another regulated service, we will encourage referral to an appropriately authorized professional. Any engagement is subject to a conflict check, a written scope, and clear confidentiality terms.
Share the kind of support you are looking for. We can discuss fit, scope, timing, and the right next step—without sending sensitive records before an initial conflict screen.